Infinite Mystery Audits
While customer expectations vary, in order to remain competitive, it becomes essential for all organizations to provide and focus energies towards maintaining minimum and consistent levels of customer service.
Infinite Mystery Audit services can provide you with this insight and make your mission possible, by conducting Mystery Shopping Assessments (MSA), thus enabling you to see the quality of product and services that are offered by your organization through a panoramic view rather than a single lens.
Why should you get your stores audited?
To assess the existing soft and hard quality which would then help assess the training needs and set standards within the organization.
Further, it will help the organization understand:
- Brand compliance
- Standard Operating Procedure (SOP) compliance
- Service Quality
- Facility Cleanliness
- Company Awareness
Would be collated online through the Mystery Assessment software. These reports would be available online 24x7 and would include:
- A report of the areas covered as part of the mystery shopping.
- Executive notes / an objective summary of the experience (Qualitative Data)
- Detailed photographs, labeled for clarity, and to highlight the report.
- Reservation calls (audio file)
- Scoring and the percentages achieved, with all graphical representations.
- Trended Summary (in future reports)